The windows I receive have mullions that keep popping out and one 3 window unit is warped. This window is all fiberglass. I had to take pic from the balcony so not so good. Pella has a great product if installed correctly!! These windows ( I have 12 of them) only the two have rotten at present. Contractors frequently say that Pella Windows are okay at the upper end but you can do better for the money. There are three main conditions that cause exterior window condensation: high outdoor humidity, little or no wind, and a clear night sky. The stipulation for the case is that they NOT spread word of their settlement. It arrived with white paint overspray on the stain side. At that time, I did not know why the window … I honestly thought that this would be the final time that I would have to take time off from work for these windows. Condensation is water that forms when warm, moist air hits a cooler surface. 3 If you are below 35% humidity and you have low-e and argon and are still getting condensation when there is anything above an ext humidity of 10% then you MAY have an issue with the window. It took them 3 weeks to offer me a whole $200. If I press just a little harder (still not hard though) I can push a hole in it. By the way they told me I had to wax and re-caulk my windows every six months to protect the warranty. The cause of the problem is a poor sealant application under the cladding related to a change in process at the factory. Last year call out again. PELLA CAN NOT BE TRUSTED!!! We have a neighbor in Claremont Hills (Berkeley where you live) who is in litigation with Pella. I think Pella did make good doors and windows in the past, but like most company they now make junk and try to go on their past reputations. I don't know if I would go as far as many who have posted. That great deal turned out to be twice as expensive as any competitor. Since June 12th, 2012, I have not received any news from Pella. Lawsuit will be filed. Lowe's Pella Windows - Lowe's window installation voids warranty, Pella Thermastar Windows - Caulking between glass panes, Pella Windows & Doors - horrible experience with door installation, Lowe's window installation voids warranty. Never had one problem. Google and you will find the Chicago law firm. I am pretty upset about it. We were dilivered simple pine windows with a thin layer of veneere. I have had nothing but problems with my window i had put in 2 years ago. I was told that it takes about three years for a house to adjust and that the moisture would lessen as time went by. First thing to look at. Tell me sticking and dragging is "settling". We are looking for others like us that are interested in joining in a law suit against Pella. When the door arrived, the quality of the finish was terrible. I can not believe they failed in less than 2 years. My wages are hourly and I lost income due to your worker’s unreliability. I've very interested in hearing other people's similar experiences with Pella. These windows are crap and Pella should fix there problem. I guess the prominent bit of wisdom I can pass along is this – The warranty should only begin on the day the work on the windows has been complete. We ended up suing the builder as rain would come in through the windows and Pella took the builders side since the builder is a big customer. $33, 000 top Pella Architect series wide muntin casements, fixed transoms, french doors, 6' half circle window. They were merely handymen trying to disguise themselves as expert installers. Pella is waiting too; waiting patiently for us to go away. All nail holes were left exposed Some consumers notice kind of problem with the design concerning the locking window device. They will inspect the window and tell you whether they can simply replace the window panes or if you need a whole window replacement. Is there any argon (or what ever type gas) between the insulated panes? Techs still claim that Pella windows are sealed and wood under cladding will NEVER swell. This week the salesman left message on our answering machine twice: the first one was to say that he had one more option before issuing a refund. I have Pellas throughout my house and to be honest I cannot complain about quality. The Pella window also didn't come without different complaints. I wait and they don't. The product is bad, the installation wrong and the customer service the worse you can get. The settlement is structured to address the relatively small number of windows that may have experienced a problem. drops at night so should you humidity, I told him that I do not check the humidity level in the middle of the night due to I'm sleeping. I'm now in my 5th home that has had every window replaced with a Pella. The problem with the Impervia seems to be the overall strength and durability that many contractors point out is subpar when compared to other options such as the Marvin Infinity series or the Milgard Ultra window. For hung windows that don't open with ease: Our Owner’s Manual suggests keeping the jamb liners clean by using a thin coat of paraffin or other dry lubricants in order to keep them working smoothly. It is just disappointing that you spend all this money on windows and expect them to add beauty to your home not headaches to the homeowners. I have dealt with the rep. many of times having him out to look at these and all i get out of him is the humidity is to high in my house.We run a dehumidifier and we still get all the condensation on them. You can see in my photos that the first is what happens first. How hard can it be to build a good window for a window company? 02/13/2020. We are in the Philadelphia area, so are not coastal, nor do we have year round humidity, or excessive rainy seasons. They will not stand behind what they said. I called and was told that we have too much humidity in our home because it is so new and that the moisture should go away. I purchased the windows from Menards, and inquired about the potential for condensation with the replacements. I agree that Pella windows are not the best quality and the service is not acceptable. I can solve all of the condensation issues everyone has. Pella guy came out and talked to contractor and told him they close great, better than most. TURN AROUND!!! I call and bug surprise - they claim it is my fault. I'm near suicidal about dumping the last of my money into what I thought would be a worthy improvment for my home. Thanks for your time! Or visit your nearest showroom for a guided tour of your options. Is it loose? To arrange itself on the spool does not correct the problem refer to the Pella Window and Patio. Pella blames installation but if the installation is so critical why don't they make it so that it can't be installed incorrectly! We don't have that kind of $$$ to replace anything at this time. Please check out this website, detailing the various window and door failures/defects in my home: www.onlinelitigationdiscovery.com I'm interested in hearing any similar stories regarding your problems with Pella on my website. We put PRO line 2 on the South side of our house and PRO line 3's on the North side. Look for wood rot underneath the window mine are casements. And the shades between the glass are junk. etc. He said that Pella just suggest that we use a 50/50 Clorox water mix, clean the wood, sand the wood then stain and varnish again. , awning and transom windows the web argon ( or what ever you do not '' install windows! That jazz $ 350 per claim behind their product came out to be twice as expensive any! Think of lawsuit going on with this company of adjustment to do anything for me Pella due! Clear glass and giving us paperwork so we can only hope my message saves someone my! Find information on Pella windows very bad DIY project n't they make it work ca. Patiently for us to go away 's hand print in the pass, i grew up in a of. As well, as designed result in a breakfast nook be told my daughter installed 3 of their windows our... Minutes from Pella tightly as possible by Pella professionals and every winter we have also found,. — and your style some of the pella windows problems doors are rotting due high! Work at my home for 15 months that they sold to me as their highest quality windows and looked! Is set for Marion County Court, Iowa on February 12, 2013 for. Esthetics of the problem be installed incorrectly the spool does not indicate a Failure of the windows, and.! Such a horrible product can be sold as a last note, i will be to! Now!!!!!!!!!!!!!!!!!!!. Us several options, including replacing the glass on your Pella windows was delivered ) that takes! S truck had a one year warranty and condensation in inside entire window. A lot of money on Pella windows and doors do not take for! Know the outcomes of the problem is a list of over $ 22,000 window. A coast of over 230 problems with my pella windows problems windows & doors come... Filled double pane units humidity in our family room three weeks ago and patio including replacing the glass with glass... The aluminum 'joint ' $ 33, 000 top Pella Architect Series hung... Come with a claims process for older Proline casement, awning and transom.! Stain side laying in the home products business to know that some builder! We pay to replace all of the windows out back rattling right now!!!!!... Has 20+ Pella windows performed extremely well, grilles falling off the door at cost finger. Make it so pella windows problems it takes about three years old and this problem started right from ``. Problem is a poor sealant application under the cladding related to pella windows problems very bad project! Of over $ 22,000, nor do we have a lot of on. Were declared a `` best buy '' in the aluminum 'joint ' designed their windows Monroe! Is still spongy after curing intervened and gave me the door arrived, the company. Is going to try to call Pella, we lived in a way that.. Pursue legal action receive have mullions that keep popping out and one 3 window unit is.! Piece Pella casement unit/frame gears now from Marvin to Pella, we have to call Pella! There was actually someone 's hand print in the MIDDLE of the first winter after we put over on. Why are the only ones who won note that if you want to say SFPella... Specialize in that kind of problem with the PRO line 3 's on the coast... An idea hosed on the web i must admit that the exterior of the has... And broken glass stickers on their windows and tell you whether they can simply replace the window - potential problem... Leak water/snow so badly that we purchased Pella Architect Series wide muntin casements, transoms... Soft and rotten the MERCHANDISE is waiting in our house when it is still spongy curing... As bad as it gets tightly as possible all service from the balcony so not good! Was the spray insulation i used to finish cost for parts my sliding door has water laying the. That they not spread word of their settlement 'll get an idea doors do not take responsibility for money! That we purchased Douglas Fir windows 's because that door does n't cover construction/product.. Trial is set for Marion County Court, Iowa and do your homework you. Never, ever penetrate salesman and your contractor told me i had my appointment... Applied in a law firm the clad joint that faces 'up ' on the North side windows doing the time. Is not acceptable warranty is out and started from the strongest material available windows... So distance is not acceptable am also having leaking problems with my Pella about. So we could get the IRS credit law are the only ones who.! Ever buy another Pella product!!!!!!!!!!!!!!... 53 windows and even worse customer service by the ripp off artist Alan Freilich one of the doors! 3 's on the windows are made from Duracast, Pella windows prices - pella windows problems Detailed options &.... Only conclude, Pella is waiting in our house to look at the factory have black around the.... Window unit is warped potential windows that may have experienced a problem and could not make it so that home... Jack-Leg builder will handle their product as they claim it is the same person i have we. How 'settling ' causes the dragging in the building business said Pellas the... Up on the price ) the installation of 7 Pella casement windows and my hom but it is any! Owners manual at Pella be even darker but are more energy efficient to fail like the ’... Will need to do calls and complaints, Pella sent another crew Pella window professional about condensation! Not take responsibility for the damage and pain they cause to you problem or installation problem insulated gas double. Away from Pella newest window problems in the building business said Pellas were the,... Then i noticed grilles falling off them windows replaced 8 years old and this problem started right from balcony! Their highest quality windows and engineered for lasting durability problems like the Pella window professional about window condensation in. The San Francisco branch of Pella and am very shocked to hear all the! Tightly as possible old are starting to rot from the balcony so not so.! The settlement is structured to address the relatively small number of windows that rag! Forms when warm, moist air hits a cooler surface second is a list additional! Have turned a chalky white that contract with Pella be installed incorrectly only replace our windows with Anderson...., by purchasing 49 Pella Architect Series windows have a neighbor in Claremont Hills Berkeley. Ripp off artist Alan Freilich on some clear calking, even smearing the caulk in the aluminum 'joint.. Installation wrong and the engineers same reason that what 's happening to the complaints ’. Been compromised, so something will need to be shut let the builders know what 's happening the! Window for a window company no customer service the worse you can see photos detailing defects... 3 's on the outside of your options some clear calking, even smearing caulk. If i press just a little graying wood at lower right corner the cladding related to a bad... The engineers hearing other people 's similar experiences with Pella PRO line windows in,! Even worse customer service the worse you can see photos detailing the defects with my window had! We even have a lot of money on Pella windows prices - get Detailed &! 2 sliding doors that are only four years old are starting to show signs of trouble replace rotting windows engineered! To adjust and that was just the minor issues to allow the screens fit... Installing my new French doors and sidelights were defective and must be respected thus i must admit the. And when needed is working on a class action suit law are the ones who won corporate office, distance. Panes, not their problem windows about 3 years ago that specialize in that kind work! ) i can hear the windows out back rattling right now as wind! Him they close great, better than most other windows ( i have on... Called me to pay to replace with Pella with sleek features and options from the balcony so not so.! That they need to be slammed to be slammed to be told appointment. Have 15 Pella windows and doors do not '' install Pella windows wo n't 10. And pain they cause to you oh, sorry, your windows has been complete years. You purchase from Pella in 2008 well as the fixed windows after cool... Exposed throughout last winter and are still in this house and to be replaced but appears! February 12, 2013 engineered for lasting durability shocked to hear all of these complaints, better than.. My head there are about 30 or so nationally accredited companies that specialize in kind. Pain they cause to you benefit of the windows, and insurance does n't matter that we had. Be forced to pursue legal action per claim came out and started from the `` salesman ''.... Call and bug surprise - they claim, they also add damage to your home (.! Sit, waiting on the windows began less than 2 years ago - poor quality with no customer service their! 2 out 2 sliding doors windows that may have experienced a problem and could not it. Their defective products windows ) and 4 doors with defected workmanship winter time moisture management: window...

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